Privacy Policy

Silver Water Plumbing Pty Ltd (“Silver Water Plumbing”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our plumbing services and website.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details, such as name, email address, mailing address, and phone number
  • Billing and payment information
  • Property details related to the plumbing services requested
  • Website usage data and cookies

We collect this information directly from you when you request our services, create an account, fill out forms on our website, or otherwise interact with us. We may also collect information from third parties such as payment processors.

2. How We Use Your Information

We use the information we collect to:

  • Provide and deliver plumbing services
  • Process payments and invoicing
  • Communicate with you about your service requests
  • Improve our services and website
  • Send you marketing communications if you opt-in
  • Comply with legal obligations

3. Information Sharing and Disclosure

We may share your personal information with:

  • Third-party service providers that assist with our business operations, such as payment processing and website hosting
  • Professional advisers such as lawyers and accountants
  • Law enforcement or government agencies if required by law

We will not sell, trade, or rent your personal information to third parties for their marketing purposes without your consent.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Choices and Rights

You may opt out of receiving our marketing communications at any time. You may also request access to or deletion of your personal information, subject to certain exceptions. Contact us using the information below to exercise your rights.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Last Updated: 26 July 2024